If you get a call claiming to be from Microsoft Teams IT tech support, pause for a moment and think carefully before following their instructions, this may be one of those fake IT support calls. Cybercriminals are getting smarter, and one of their latest tricks involves pretending to be IT tech support. Their goal is to gain access to your system and steal or lock up your data. Knowing how these scams work can help you avoid falling victim.
A New Scam Targeting You, Fake IT Support Calls
Scammers now use sophisticated tactics to impersonate IT tech support. They aim to trick you into granting access to your device, which they exploit for a larger ransomware attack. These attacks often lock you out of your files until you pay a large ransom, and even then, there’s no guarantee your data will be restored.
The scam usually starts with your inbox being flooded with spam. This creates frustration and disrupts your workflow. Then, you receive a phone call from someone claiming to be from IT tech support. They offer to “help” resolve the issue by guiding you to install remote access tools like AnyDesk or Windows Quick Assist.
What may seem like harmless instructions actually open the door for cybercriminals to infiltrate your systems. Once they’re in, they can move through your network, steal sensitive data, and deploy ransomware to lock you out of your own systems.
Fake IT Support Calls, how Scammers are Becoming Smarter
These scams don’t stop at phone calls. Many cybercriminals are now using Microsoft Teams to make their schemes even more believable. They create fake accounts to pose as IT tech support professionals and mimic the names and domains you might expect from legitimate services.
For instance, they might create usernames like “Help Desk” or use fake domains such as securityadminhelper.onmicrosoft.com. These names and addresses look official enough to trick many people. Once they have your trust, they send messages claiming there’s an urgent issue with your device or account that requires immediate action.
By creating a sense of urgency, they pressure you to act without thinking. If you comply, they can take over your system, lock your files, and demand a ransom.
The Consequences of Ransomware
Falling victim to a ransomware attack can have devastating consequences. These attacks can halt your work by locking you out of critical systems, disrupt your customer service, and delay important projects. In addition, cybercriminals often steal sensitive data, which they may leak if their demands are not met.
Recovering from an attack is both expensive and time-consuming. Even if you pay the ransom, there’s no guarantee you’ll regain access to your files. The aftermath of such an attack often involves strengthening your cybersecurity defenses, repairing your reputation, and dealing with legal or regulatory fallout.
How to Stay Safe
Protecting yourself starts with awareness. Be cautious of any unsolicited calls or messages claiming to be from IT tech support. If someone asks you to install software, share your screen, or grant remote access, always stop and verify their identity.
Contact your company’s IT department directly to confirm if the request is legitimate. Don’t rely on the information provided in the call or message itself—use a trusted contact method instead.
If your organization uses Microsoft Teams, take additional precautions. Configure Teams to only allow communication from trusted domains. Enable chat logging to track and review interactions. These steps can reduce the chances of falling for a scam.
Staying informed is also critical. Cybercriminals are always evolving their tactics, so regular training and reminders can help you and your team stay prepared. By developing good cybersecurity habits, you’ll be better equipped to recognize and respond to threats.
The Value of Expert Help
While there’s a lot you can do to protect yourself, navigating the world of cybersecurity can be challenging. That’s where having a trusted IT support partner comes in. Professionals can provide tailored solutions to keep your systems secure, ensure your Microsoft Teams platform is configured correctly, and offer guidance on staying ahead of emerging threats.
Whether it’s conducting a security audit, improving your current setup, or providing training for your team, expert assistance can save you time, money, and frustration. With the right support, you’ll have peace of mind knowing your systems are protected.
Take Action to Stay Secure
Cyber threats are not going away, but you can take steps to stay safe. Understanding the tactics scammers use and being proactive about your security are key to avoiding these attacks.
If you need help safeguarding your systems, we’re here to assist. From securing your Microsoft Teams setup to enhancing your overall cybersecurity, we provide the expertise you need to protect your data and operations. Don’t wait until it’s too late—reach out today and let us help you defend what matters most.
Call us first! We can help. Book a call, let’s discuss how we can help you.
