Frequently Asked Questions
We maintain and support Windows desktops and laptops. We require you to have Windows 11 Pro or Enterprise. If you don’t have Windows 11, we will help you upgrade during onboarding.
The minimum term is a one year commitment paid monthly. Term will automatically renew at the end of the term year unless otherwise cancelled. There is an early termination fee of $50/per month remaining if you cancel early.
We really do offer unlimited remote support, with all in-scope services found in our General Terms & Conditions for IT Support contract. The majority of day-to-day issues can be resolved remotely, however we do have on-site technicians available.
In most cases, the hardware (computers, switches, and router) you use now are fine. During the onboarding process, we will audit your hardware and determine which are underpowered or outdated. If found, we will prepare a list of recommendations and review them with you.
Your support licenses are scalable. When you hire a new employee, please call or email us to inform us of the new team member. In situations where you need to let an employee go, we ask that you contact us BEFORE you inform them of their release, so that we may secure their corporate data and update our support system.
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